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Staffetta.io
Independent proof of what happened to a parcel

A tracking number tells you what the carrier says happened.

When a parcel goes missing, the only record is the carrier’s. Staffetta adds an independent one: what was observed along the way, sealed so nobody in the delivery, including us, can quietly rewrite it.

And you stop checking it. The agent watches the shipment for you, and only comes to you when something needs deciding.

Below is an example shipment. Drag the timeline to move through it, or open any step to see the underlying record.

Example scenarios. The shipments in this demo use illustrative data. Field trials on real parcels start in October 2026, and real results will replace these examples as they come in.

Try to break the record
Scan it and it opens on your phone. In the browser you already have. There is no app to download, no account, and nothing to set up.

Your survey answers are sent to us. Nothing else here leaves your browser.

Staffetta
STF-4471-08
On its way
Example Store · Merino crew jumper · €89.00
    Delivered9 of 9 events

    What the retailer has to work with

    Same parcel, same complaint, two different files. This is the whole argument.

    Without Staffetta

    • ·Delivered 14:32. Carrier-reported.
    • ·One doorstep photo. No location attached, taken by the party being asked to prove it.
    • ·Nothing between the depot scan and the door. Four hours unobserved.
    • ·The customer says it never arrived. Two accounts, no third one.
    • ·Outcome: refund, and the retailer absorbs it. Under Article 20 of the Consumer Rights Directive the risk was still theirs.

    With Staffetta

    • ·Delivered 14:32. Carrier-reported, and kept as one input among several.
    • ·Last independent sighting at 14:31, near a gateway about 400 metres from the address.
    • ·No sighting near the address at any point after it, one minute before the delivery scan.
    • ·Signed handoffs at the hub and the vehicle, sealed in sequence.
    • ·Outcome: resolved on evidence in minutes, before anyone files a dispute.

    One shipment, three depths of evidence

    The same parcel, the same journey. What changes is how much of it is independently observed rather than self-reported. Move between the tiers and watch the record fill in.

    Try itSwitch between the three tiers and watch the record fill in
    Pricing set with pilot partners

    What this buys you when something goes wrong

    What the agent is allowed to do at this tier

    Anything that moves money — a refund, a claim, a replacement charged to someone — comes back to you first, at every tier.
    Would you want this tier?

    Staffetta
    STF-4471-08
    Delivered
    9 events on the record

      What the label actually sees

      This is the raw material underneath the timeline — the observations the agent reasons over, and the same view you get if you scan the code and open the shipment yourself. It follows the tier you selected above, so switch tiers and watch it appear.

      Try itSwap the printed label for a device and watch the map change

      Showing the option you selected. Tap the other card above to compare.

      Where it was seen

      Ambient Trace

      What it went through

      Ambient Trace
      The part everyone asks about

      Change anything below

      Evidence is only worth something if nobody can quietly change it afterwards. So try to.

      Edit any time, place or event name below. Each entry is locked to the one before it, so changing one breaks its seal and every seal after it — and the record shows exactly which entry you touched.

      The point is not that the record cannot be edited. It is that it cannot be edited without everyone seeing — including by us.

      Try itClick any time, place or event name and change it — then look at the seals
      Event
      Time
      Where / what
      Seal
      The record is intact
      Every seal matches the one attested at the handoff. A retailer, an insurer or a card issuer reading this record gets the same answer we do.
      ● 9 of 9 seals valid

      The seals in this demo are a short non-cryptographic hash, chosen so the chain recomputes instantly in your browser. Production uses real cryptographic signatures, made at the earliest point that can sign: the device where possible, otherwise the gateway or our ingest, and each entry records which. A seal cannot be recomputed by anyone holding only the record.

      The app says one thing. Your doorstep says another.

      This is the moment the product exists for. Pick what happened to you.

      Try itPick the one that actually happens to you — the agent resolves that case
      The failure with no witness

      No more ghost deliveries

      Sorry we missed you — and you were in all day. Taken to your local pickup point — which nobody offered you. Address could not be found — the same address that has worked for nine years. Marked delivered — and there is nothing at the door.

      Four different messages, and every one of them is a claim about something that happened at your address. All four are settled by a single fact: whether the parcel was ever there. Not what was reported. Whether the label was ever seen near the address. We call the false event a ghost delivery (the industry term is a false or premature delivery scan), and it is rarely malice — drivers work to completion targets and closing a stop is faster than making it. But it is recorded as completed work, and until now nothing in the chain could contradict it.

      For the person waiting

      You were in. The card says you were not.

      There is no way to argue with a scan, so you rebook, or you walk to a pickup point, or you wait another day. The record answers it without you having to: the parcel was last seen 1.2 km away and was never seen near your street.

      For the retailer

      You are told the delivery was not possible.

      You pay for the redelivery or the return, and the customer blames you rather than the carrier, because yours is the name on the box. You currently cannot tell a genuine failed attempt from a stop that was never made. That difference is the whole of your carrier claim.

      For the Tier-1 carrier

      Your final mile is subcontracted. The completion event is not.

      First-time delivery success is one of your headline numbers, and it is reported by the same operators being measured on it. A false failed attempt costs you the second journey, the claim and the brand damage all at once — and today it looks identical to a real one in your own data. An independent record separates them, and protects the operators doing the job properly.

      Four excuses, one question

      Was the parcel ever at the address, and for how long? Everything else — the card, the pickup point, the address error, the delivery scan — is an account of what someone says they did. One fact settles all of them, and it has to come from somewhere other than the party being asked to prove it.

      Why Staffetta?

      One verified layer. One neutral agent. Three audiences.

      For shoppers

      Why does this matter to me?

      Today's tracking is a guess, and if something goes wrong, you're the one who has to notice, figure out who to contact, and chase it. Staffetta adds verified proof — independent sightings along the way, sensor data, and signed handoffs — plus an agent that watches that data on your behalf, catching problems early and doing the chasing so you don't have to.

      For retailers

      What does this actually change for my business?

      Fewer "it never arrived" refunds and damaged-item disputes, thanks to verified proof at every handoff — and fewer "where is my order" tickets, because the agent catches and resolves cases before they ever reach your queue. When a case does need a human, it arrives as a ready-made package — expected versus actual transit, last scan, verified condition data, exactly what's being asked — instead of a raw angry email.

      For couriers & carriers

      Why would a carrier want this on top of their own systems?

      Staffetta doesn't replace any carrier — it's a neutral layer that gives every handoff a verifiable record, and an agent that watches that record for a shipment drifting off its normal pattern before it becomes a full lost-parcel claim. Verified proof protects carriers from being blamed for damage or delay that happened on someone else's leg; the early nudge saves the cost of the claim itself.

      Why not just separate tools for each?

      Because a single verified record — with one agent watching it — that the shopper sees, the retailer relies on, and the carrier stands behind is worth more than three separate, unverified versions of the same shipment each chasing their own picture of what happened.

      "Staffetta — Italian for the courier who once carried word between towns by hand. We're building the same trust, for every handoff a shipment makes today."

      Now the part we need from you

      Three questions, then an optional email. Every answer is recorded as you tap it, so you can stop at any point and what you have given still counts.